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Monday was my first visit to the Heninger Service Department as a Toyota owner/driver. Specifically, a first time Toyota owner. Consequently I was more anxious than usual, as switching brands and starting a new service relationship can go either way. Particularly since my previous service provider (Renfrew Chrysler) was quite helpful.
In any event, my fears were allayed rather quickly upon meeting a ‘Service Advisor’ named Adrian Smith. In fact thanks to Adrian’s value adding advice, consistent communication, and overall support, start-to-finish, I am more than satisfied with my Heninger Service experience. Adrian was friendly and efficient at 8am, and continued his courteous and professional conduct until I arrived back 6pm – a long enough day by any measure. I will be revisiting Heninger Toyota this Friday for a supplementary service appointment, and am happy to do so.
If Monday’s experience is any indication, I will have no hesitation in recommending Adrian specifically and the rest of the folks on his team. Truly a superlative experience. Thank you again.
Blake - Oct 2 2013